The Cummins Mission
TO DEPENDABLY PROVIDE GREAT POWER PRODUCTS, BACKED BY THE BEST SERVICE, SUPPORT, AND VALUE IN THE BUSINESS
To Our Stakeholders:
Cummins Western Canada is an employee-owned business dedicated to dependably providing the best products, service and support in the business with quality, service and integrity to all stakeholders - customers, employees, communities, owners & suppliers, including Cummins Inc.
We continually strive to exceed expectations though our relentless focus on providing value and delivering support excellence to customers who choose Cummins and related offerings.
Since we neither design nor manufacture most of the engines or products we offer, our primary business is serving and supporting customers who choose Cummins & those products and services related to the Cummins business.
The way we become the best is by continually striving to improve our service to customers, by doing things the best they can be done, and by keeping a relentless focus on quality and excellence in all our activities.
Some of the principles that we should all share are:
Quality and safety are our primary concerns
Using Six Sigma analytic techniques, quality is measured and continually improved
Customer Satisfaction is the name of the game and the customer gets to keep score
Employee involvement is the only way to succeed. Not only does the commitment of all our people make the job more interesting and rewarding - it is the only way to achieve total company-wide excellence
Dealers and suppliers are our partners. We need each other at both ends of the supply chain to be successful
Business ethics are important and integrity is never compromised. We will act in a manner that is socially responsible and do what is right not just what is easiest
Mission, Vision and Values
Mission: To dependably provide great power products, backed by the best service, support, and value in the business.
Vision: CWC will be the number one provider of power products, delighting stakeholders with a passionate delivery of excellence.
Core Values:
- Quality -
We strive to improve by doing things the best they can be done, and by keeping a relentless focus on quality and excellence in all our activities. Using Six Sigma, quality is measured and continually enhanced.
- Service -
We aim to exceed expectations though our relentless focus on providing value and delivering support excellence to customers who choose Cummins and related offerings
- Integrity -
Business ethics are important and integrity is never compromised. We will act in a manner that is socially responsible and do what is right not just what is easiest
- Safety -
Protecting the health and safety of our stakeholders is one of our primary concerns. We accomplish this by setting and adhering to safety standards, providing training, and promoting a culture in which safety is a shared responsibility
- Dependability -
We will be dependable in every interaction so that customers know they can rely on us. We earn the trust and respect of everyone who comes in contact with CWC by delivering the best quality in a fair and honest manner, and doing what is right
- Engagement -
Employee involvement is the only way to succeed. Having employees as partners engages our team and encourages everyone to act as owners. Our ideal is to have people who, on their own initiative, perform better as individuals and as a team than those of any other company
- Innovation -
Improve continuously the cost, quality and performance of our products and our responsiveness to customers by using the newest technologies and systems and by learning new skills and better ways of doing things
Key Objectives:
- Be a great distributor
- Take exceptional care of our customers
- Make it a good place to work
- Run a viable business
- Contribute to a sustainable community
