Quality, Saftey & Dependability
Canada's 50 Best Managed Companies
Quality, Safety
& Dependability
Cummins Western Canada stands for Quality in taking care of each and every customer. We want to be the "Best Engine Distributor in the Business" and we know it is our customers who decide if we are the best by how we serve them in every respect.
The strength of Cummins Western Canada compared to those of our competitors is in the performance of our people. Our ideal is to have people who, on their own initiative, perform better as individuals and as a team than those of any other company.
The customer defines Quality as the most technically advanced, highest quality, lowest cost product with the most responsive delivery, service and support. As we neither design nor manufacture the engines, power products and parts we offer, our contribution to exceeding the customer's expectations of quality must be made in the responsive delivery of service and support.
To achieve Quality for our customers we must:
  • Firstly, focus on safety in all we do.

  • Be dependable in every interaction so that customers know they can rely on us.

  • Deliver, on time, only products that meet the highest quality standards.

  • Do it right the first time.

  • Use Six Sigma analytical techniques to improve quality and lower costs.

  • Deliver products, information and support information to customers in a manner that provides more value to our customers by lowering their costs, improving their operations, and strengthening our relationship.

  • Improve continuously the cost, quality and performance of our products and our responsiveness to the customer by using the newest technologies and systems and by learning new skills and better ways of doing things.

  • Stand behind our products & respond quickly to correct any problems or deficiencies.

  • Develop, maintain, and publish a variety of measurements to ensure that we are knowledgeable on the quality of services being provided and can respond promptly to any changes in our service levels.
We want to earn the trust and respect of everyone who comes in contact with Cummins Western Canada - our employees, customers, suppliers, and the community at large. We do this by delivering the best quality in a fair and honest manner, and doing what is right even if it is not to our immediate benefit.
Cummins Western Canada
"Quality - Service - Integrity"