At Cummins Western Canada, all of us want to treat you exceptionally well. We want you to keep coming back to Cummins products and services and we know full well that you have many alternate choices. We know that the only way you will come back is if you feel that you have received good value and have been well treated.

If we have looked after you well, that's all the thanks we want.

If we have messed up, please tell us & give our local branch manager a chance to make it right.

If you've done that and we still have not satisfied you, please give us a second chance and talk to me personally. Either call me, or write me or contact my assistant, Winona Moffat.

Your concerns and comments are not an intrusion in my work but an important part of my role at this company.

I will do whatever I can to remedy your problem. If I cannot help out (which happens sometimes), I will explain the reasons but I will make sure you are treated fairly.

We care about treating you fairly.

Marketing Manager
mike.a.badowski@cummins.com
604.881.4182