Customer Care

With 16 branches in Michigan, Ohio and Pennsylvania, over 230 dealers, 120 service bays, over 200 certified technicians, and over $8,000,000 of parts stocked in inventory, Cummins Bridgeway provides unparalleled customer care.  Each branch features fully-trained experts dedicated to solving your needs.  For more information on the services and support offered by Cummins Bridgeway, please visit www.cumminsbridgeway.com

 

Parts

 

Obtaining Price Quotes – to better serve you, please find the location and contact the parts department at the branch nearest you.  Please follow this link to send an e-mail to partsquote@cumminsbridgeway.com

 

Special Pricing – If you want to become a dealer, service a large fleet, or have another particular situation that warrants special pricing, please call the Cummins Bridgeway Distribution Center at (614) 604-6000 and ask to speak to a Cummins or Onan dealer support representative.

 

Find Available Cummins Parts – to access the Cummins Parts Catalogs, you will need to have a QuickServe Online account

 

Service

 

  • QuickServe Guarantee – At Cummins Bridgeway, our commitment to timely, quality service is guaranteed by our ‘Same Day or We Pay’ guarantee.  For your on-highway product:

Qualifying in-shop repair jobs, with a standard repair time of four hours or less, will be completed that same day or Cummins Bridgeway will offer a $75.00 credit toward a future Cummins parts and service event.*

 

For your off-highway product:

With one call, a Cummins Bridgeway QuickServe truck staffed by a certified Cummins technician will be dispatched within four hours, for a qualifying repair event, or Cummins Bridgeway will offer a $75.00 credit toward a future parts and service event.*

*Conditions apply.  Contact your local Cummins Bridgeway location for more information.

 

  • Towing Services – Cummins Bridgeway works with many local tow truck services and can arrange for any necessary towing of your vehicle.

 

  • QuickServe Online – Find service and parts related topics for your specific engine with an online QuickServe account.  Click here for more information – QuickServe Online

 

General


Locations, Hours of Operation, Driving Directions -  Cummins Bridgeway has 16 locations to serve you.


Becoming A Dealer - For information on becoming a Cummins or Onan dealer please call 248-573-1600 and ask for a Cummins or Onan dealer support representative.


Access Your Cummins Account - To obtain access to your Cummins Bridgeway account records you can sign up for an online account. This will provide you access to your purchase statements and invoices.